Our Policies

Purchase Terms

All of our products are sold as case pack quantities only, with a minimum order and re-order of $700.00 without shipping. We ship only through LTL Trucking Companies (merchandise delivers all on pallets) and no UPS or Fed-Ex. Freight charges are paid by the customer. The $700 minimum order can be waived under the conditions the freight is paid collect. We accept Visa and Mastercard. If you wish to order by credit card, we request the following information: Credit card number, experation date, v-code, and name and billing address of the cardholder. Sorry, no COD’s. 

There will be a $35.00 fee for returned checks. 

Any canceled orders are subject to a 15% restocking fee. Unauthorized returns or refusals are subject to a 15% restocking fee, as well as full freight charges. Any completed orders held in our warehouse for 5 or more business days (due to insuffiecient funds) will be charged a 5% storage fee for every additional day. 

Discount pricing is available on volume orders. Merchandise prices and specifications are current but are subject to change without notice. All items offered are subject to prior sale. 

Unfortunatly, we do not sell to individuals or to the public directly, wholesale and retail ONLY. 

Damages & Returns. All claims must be made within 30 days of receipt of your shipment using our standard claim form. Before signing the bill of lading from the trucking company, we ask that you count the number of cases received and note of any shortages or box damages. Our claims department will review all information provided, and from there determine whether the claim is valid for credit. This process could take up to 60 days. All returned items are sent back at claimant’s expense unless an RMA authorization number is approved. Do not discard of any items or shipping boxes unless instructed by our claims department. Any invoices which are short paid will be considered past due unless a credit memo has been approved. All invoices must be paid in order for your claim to be settled. 

RELEASE, ASSUMPTION OF RISK, WAVIER OF LIABILITY, AND INDEMNITY AGREEMENT: By purchasing any item from DWK Corporation, the buyer expressly warrants that he/she is in compliance with all applicable federal, state, and local laws and regulations regarding the purchase, ownership, and use of the item. The buyer expressly agrees to indemnify and hold harmless DWK Corporation for all claims resulting directly or indirectly from the purchase, ownership, or use of the item in violation of applicable federal, state, and local laws or regulations.

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